At Golden Reem, customer satisfaction is our top priority. We take great care to ensure the quality and authenticity of all our perfumes. However, we understand that situations may arise where you may wish to return your purchase. Please review our policy below:
Returns
Returns are only accepted within 3 days of receiving your order.
To be eligible for a return, the package must be completely sealed, unused, and in its original condition.
Opened, unsealed, or used packages are not eligible for return or refund due to hygiene and safety reasons.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees (if any) are non-refundable, and the customer is responsible for return shipping costs.
Non-Returnable Items
Any product that has been opened, unsealed, or used.
Items returned after the 3-day window.
How to Initiate a Return
To request a return, please contact our support team at [https://goldenreem.com/pages/contact] with your order number and details. Our team will guide you through the process.
